Heart Arrow Silicone Ball Gag

Let’s be real—stuff breaks. It happens. But if it’s a manufacturing defect, we’re not gonna dodge it. You’ve got 365 days from the day you buy. If your gear fails because we messed up, reach out. No hoops, no “submit a form and wait 14 days” nonsense. We’ll make it right, because that’s just basic respect.

Nobody wants a package that screams “NSFW.” So we don’t do that. Every order goes out in plain, boring, brown-box energy—no labels, no branding, no hints. We’ve shipped to 40+ countries without a hitch, and yes, we’ve got the customs thing down to a science. Privacy isn’t a feature. It’s the baseline.

We’re not “just here to help”—we’ve been there. Tied the knots, tested the paddles, laughed when things didn’t go as planned. So if you’ve got questions that feel too niche or too awkward, good news: we’ve probably already asked them ourselves. Real support means no weird looks, no judgment, just real answers from real people.

Sometimes, the toy you thought you’d love just… doesn’t hit right. That’s okay. If it’s unused and still in original condition, shoot us a message within 30 days. We’ll sort out a refund or swap, no hassle, no interrogation. You keep what works. That’s it.